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Subscribers

Contacts, broadcasts, segments and getting your sending set up.

Can a sequence run without a tag, started by an automation instead?

Yes. Set the sequence to Used in an automation only, and an automation's Add to sequence step puts people in. No tag needed. About two minutes.

Can I send a broadcast again, or use it as a starting point?

Yes. Press ••• on the broadcast, then Duplicate. A copy opens as a draft with the same subject and words, ready to change and send. About a minute.

How do I choose what time of day my emails arrive?

When you send a broadcast you can spread it over a few hours, and let each person get it at the time they usually read their email. It is all on the last screen, Schedule.

How do I create a new tag?

A tag is a label you put on people so you can find them again. You make one by ticking the people it belongs on and naming it, in Subscribers, on the Contacts page.

How do I delete a contact?

Tick them on Contacts, press Delete, then type DELETE to confirm. Delete can't be undone. To hide someone and keep their details, Archive them instead.

How do I export my contacts to a spreadsheet?

Tick the people on Contacts and press Export CSV. A spreadsheet file with their names, emails and tags downloads to your computer. About a minute.

How do I make an email design I can use again?

A template is the look of your emails: fonts, colours, buttons, signature and footer. Make one on Templates, save it, and every email can use it. About five minutes.

How do I see my form answers and download them as a spreadsheet?

Every form keeps its answers on its own page: who answered, when, and what they said. One press downloads them all as a spreadsheet. About a minute.

How do I send a broadcast to my list?

One email to your whole list, sent now or later. Nothing sends until the last of four steps.

How do I send one email in a sequence only to some people?

Each email in a sequence can go to everyone, or only to people with (or without) a tag. Anyone it leaves out skips that email and gets the next one on its usual day. About two minutes.

How do I set up an automation?

An automation does something when something happens, like adding everyone who gets a tag to a sequence. It's one straight line of steps.

How do I set up an email sequence?

A sequence sends emails one after another to everyone who gets a tag. Write them, approve them, then switch it on.

How do I set up my sending domain, so emails come from my own address?

A sending domain lets your emails come from your own address, such as hello@yourbusiness.com, instead of ours. You add two records at the company your domain is registered with, and we check them. About ten minutes, plus however long your records take to appear.

How do I share a form with a link, without a website?

Every form has its own page with its own link. Copy it and send it anywhere: an email, a message, a post. No website needed. About a minute.

I have my list in a spreadsheet. How do I get it in here?

Upload the file you already have — CSV or Excel. No tidying first: it reads your headings and shows what it decided before anything is saved.

Is there a ready-made automation I can start from?

Yes, six of them, or eight if you have Spaces. Press Templates on Automations, then Use this template, fill in anything left to choose and press Turn on. About three minutes.

Where do I see what someone answered on my sign-up form?

Everything a person told you on your sign-up forms is kept on their contact profile. Every question and every answer, form by form.